Frequently Asked Questions

The minimum age to register and participate on dmjili is 21 years old. This applies to all players in the Philippines. Accounts belonging to individuals under 21 will be suspended and any funds returned according to our Terms and Conditions.

No. Each player is allowed only one dmjili account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension. If you have trouble accessing your account, contact our support team instead of opening a new one.

Log in to your dmjili account and navigate to your profile settings. From there you can update your email address, contact number, and preferred payment methods. Some changes may require identity verification before they take effect.

On the Login page, click the "Forgot password?" link. Enter the email address linked to your account and follow the instructions sent to your inbox. Make sure to check your spam or junk folder if you don't see the email within a few minutes.

If you wish to close your account, please contact our 24/7 support team. Before deactivation, any remaining balance will be processed back to your registered payment method. We also encourage you to review our Responsible Gaming resources if the reason is related to managing your betting habits.

dmjili supports the most popular payment options used by Filipino players, including GCash, Maya, and Philippine bank transfer. All transactions are processed in Philippine Peso (₱). Visit the Deposit page for full details on each method.

GCash and Maya deposits typically reflect within a few minutes. Philippine bank transfers may take longer depending on your bank and the time of day the transfer is initiated. If your deposit has not appeared after 30 minutes, contact support with your transaction reference number.

Minimum deposit amounts vary by payment method. Please visit the Deposit page for the current minimums in Philippine Peso (₱) for each available option. We regularly review these thresholds to keep things accessible for players across the Philippines.

dmjili does not charge fees on deposits from our end. However, your payment provider — GCash, Maya, or your bank — may apply their own transaction fees. Check with your provider before initiating a transfer if you're unsure about additional charges.

No. All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not accepted and may result in the funds being held pending identity verification. This policy helps protect all players from fraud.

Log in to your account and go to the Withdrawal section. Select your preferred payment method, enter the amount in PHP (₱), and confirm the request. For full step-by-step guidance, visit the Withdrawal page.

Most withdrawals are processed within the same business day. GCash and Maya cashouts are generally faster than bank transfers. Processing times may vary during peak periods or if additional verification is required on your account.

Yes, minimum and maximum withdrawal limits apply and vary by payment method. These are clearly stated on the Withdrawal page. All amounts are in Philippine Peso (₱). If you need to withdraw a large amount, contact support in advance to confirm processing requirements.

Withdrawals may be held for a short period if additional identity verification is needed, if there is unusual account activity, or if the request was submitted outside business hours. Our support team will notify you of any requirements. Providing accurate account information during registration helps avoid delays.

dmjili covers a wide range of sports popular with Filipino bettors, including basketball (PBA, UAAP, NBA), football, volleyball, boxing, and more. Visit the Sports page for a full list of available markets and upcoming events.

Yes. dmjili offers live in-play betting on selected sports events. Odds are updated in real time as the game progresses. Markets may open and close quickly, so make sure to act while the odds are still available. Check the Betting page for details on live markets.

Basketball betting at dmjili covers a variety of markets — match winner, point spread, total points, and player props. You can bet on PBA, UAAP, and international leagues including the NBA. Visit the Basketball Betting page for a full guide on available markets and how to place your bets.

If a match is officially cancelled or postponed and does not resume within a specified window, your stake will typically be refunded to your account balance. Specific rules vary by sport and market type. Refer to our Terms and Conditions for full details on void bet policy.

dmjili covers popular esports titles including Mobile Legends: Bang Bang, Valorant, League of Legends, Dota 2, CS2, and more. We focus on tournaments and leagues with strong Filipino fan bases. Visit the Esports page to browse current available markets.

Esports bets are settled based on the official results announced by the tournament organiser. Settlement timelines and void conditions follow the same general rules as sports markets but may include esports-specific clauses like server crashes or match restarts. Check the Terms and Conditions for full details.

Yes. Mobile Legends: Bang Bang is one of the most popular esports titles in the Philippines and dmjili offers betting markets on major MLBB tournaments. Head to the Esports page to check upcoming matches and available markets.

All data transmitted between your device and dmjili is encrypted using industry-standard SSL/TLS protocols. We do not sell or share your personal information with third parties for marketing purposes. Read our full Privacy Policy to understand how your data is collected, stored, and used.

If you notice any activity you don't recognise — such as a login from an unfamiliar device or unexplained changes to your balance — contact our support team immediately. Change your password right away and do not share your credentials with anyone while the investigation is underway.

dmjili only shares information with third parties as required by law or to process your transactions (e.g., payment processors). We do not sell your data. For a complete breakdown of data sharing practices, please review our Privacy Policy.

Visit the Download page to get the latest version of the dmjili app for Android and iOS. Installation instructions are provided on the page. Make sure your device meets the minimum requirements before downloading.

Yes, the dmjili app is completely free to download and install. There are no subscription or access fees. Standard mobile data charges from your network provider may apply when using the app.

No. Your existing dmjili account works on both the desktop site and the mobile app. Simply log in with your usual username and password. Your balance, betting history, and account settings are fully synced across all devices.

First, check that you have the latest version installed by visiting the Download page. Try clearing the app cache, restarting your device, or reinstalling the app. If the issue persists, reach out to our 24/7 support team with a description of the problem and your device model.