Privacy Policy

1. Overview and Scope

This Privacy Policy describes how dmjili ("we", "us", "our") collects, processes, stores and protects the personal information of users who access our online betting and gaming platform at dmjili.com.

This policy applies to all users registered with dmjili, as well as visitors who browse the Platform without a registered account. It covers information collected through our website, mobile application and any other digital service operated under the dmjili brand.

By registering for an account or continuing to use the dmjili Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please discontinue use of the Platform and contact us to request account closure.

2. Information We Collect

dmjili collects personal information that is necessary for the operation of our platform, verification of your identity and delivery of our services. The types of data we collect fall into the following categories:

Information You Provide Directly

• Full legal name and date of birth
• Valid email address and contact number
• Residential address in the Philippines
• Government-issued ID details (for age and identity verification)
• Payment method details such as your GCash mobile number, Maya account or Philippine bank account information
• Account username and password (stored in encrypted form)

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system and device model
• Pages visited, time spent on each page and navigation paths
• Session duration and frequency of visits
• Betting activity, wagering patterns and transaction history

Information from Third Parties

• Identity verification data from KYC and AML service providers
• Payment confirmation data from GCash, Maya and Philippine banking partners
• Fraud prevention signals from security analytics partners

3. How We Use Your Information

dmjili uses the personal information we collect for clearly defined purposes. We will only process your data when we have a lawful basis to do so under the Philippine Data Privacy Act. The primary purposes for which we use your information are:

• Account management: Creating, maintaining and securing your dmjili account throughout its lifecycle.
• Identity and age verification: Confirming that you are at least 21 years old and are who you say you are, as required by our platform rules.
• Transaction processing: Handling deposits and withdrawals through GCash, Maya and Philippine bank transfers accurately and securely.
• Customer support: Responding to your enquiries, resolving disputes and providing assistance when you need it.
• Platform security: Detecting and preventing fraud, unauthorised access, money laundering and other prohibited activities.
• Regulatory compliance: Meeting our obligations under Philippine law, including anti-money laundering requirements.
• Service improvement: Analysing how users interact with the Platform so we can improve features and user experience.
• Responsible gaming: Monitoring betting patterns to identify users who may need support or intervention.
• Marketing communications: Sending you relevant promotions and offers — only if you have opted in to receive them.

4. Sharing of Personal Data

dmjili does not sell, rent or trade your personal information to third parties for commercial gain. We may share your data only in the following specific circumstances:

Service Providers and Partners

We engage trusted third-party service providers who assist us in operating the Platform. These partners include identity verification providers, payment processors, fraud detection services and cloud infrastructure providers. All third parties are contractually required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine law.

Legal and Regulatory Obligations

dmjili may disclose your personal information to government authorities, law enforcement agencies or regulatory bodies in the Philippines when required to do so by law, court order or where we have a good-faith belief that disclosure is necessary to protect the rights, safety or property of dmjili or its users.

Business Transfers

In the event of a merger, acquisition or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify affected users and ensure continued data protection obligations are maintained.

5. Payment Data and Financial Information

When you make a deposit or request a withdrawal on dmjili, you will provide financial information such as your GCash mobile number, Maya account details or Philippine bank account information. This data is handled with the highest level of security.

• Payment credentials are transmitted using TLS encryption and are never stored in plain text on our servers.
• Full card or account numbers are not retained by dmjili after transaction completion.
• Financial transaction records are maintained for the periods required by Philippine financial regulations and anti-money laundering laws.
• All peso (₱ / PHP) transactions are processed exclusively through licensed payment channels operating in the Philippines.

6. Cookies and Tracking Technologies

dmjili uses cookies and similar tracking technologies to improve your experience on the Platform, maintain session security and gather analytics that help us understand how users engage with our services.

Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly — for example, keeping you logged in during your session. These cannot be disabled.
• Analytics cookies: Help us understand how users navigate the Platform, which pages are most visited and where improvements can be made.
• Preference cookies: Remember your display settings and preferences so you don't have to reset them each visit.
• Security cookies: Used to detect fraudulent activity, multiple account attempts and other security threats.

Managing Your Cookie Preferences

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling essential cookies may prevent certain features of the Platform from working correctly, including login and account access. Non-essential cookies can be declined without affecting core functionality.

7. Data Security Measures

Protecting your personal information is a core responsibility at dmjili. We implement a range of technical and organisational security measures to safeguard your data against unauthorised access, loss, alteration or disclosure.

• All data transmissions between your browser or app and our servers are encrypted using TLS (Transport Layer Security).
• Passwords are stored using industry-standard one-way hashing with salting — meaning even dmjili staff cannot read your password.
• Access to personal data within our organisation is restricted on a strict need-to-know basis.
• We conduct regular security audits and vulnerability assessments of our systems.
• Automated monitoring detects unusual login patterns and suspicious account activity in real time.
• Our data infrastructure uses isolated, access-controlled environments to minimise breach risk.

8. Data Retention

dmjili retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable Philippine law. The following general retention periods apply:

• Active accounts: Personal data is retained for the full duration of your account and for a minimum of five years after account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of five years as required under Philippine financial regulations.
• Identity verification documents: Copies of government-issued IDs and KYC documents are retained for five years post-account closure.
• Marketing preferences: Data related to your marketing opt-in or opt-out preferences is retained until you update your preferences or request deletion.
• Support correspondence: Records of customer support interactions are retained for three years to assist in dispute resolution.

Once retention periods have elapsed and there is no legal obligation to retain data further, dmjili will securely delete or anonymise your personal information.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data held by dmjili. We are committed to honouring these rights promptly and transparently.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 12. We will respond to all verified requests within 15 business days. In some cases, we may need to verify your identity before processing your request.

10. Protection of Minors

dmjili is strictly an adult platform. We do not knowingly collect, store or process personal information from individuals below the age of 21. Our registration process includes date-of-birth verification and, where required, documentary age verification to prevent underage access.

If we become aware that personal data has been collected from a person under the age of 21 without proper verification, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user may be withheld pending investigation.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has registered on dmjili, please contact our support team immediately.

11. Changes to This Policy

dmjili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable Philippine law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or an in-platform notification where the changes are significant.
• In cases of fundamental changes to how we process your data, seek your renewed consent where required by law.

We encourage you to review this Privacy Policy periodically. Your continued use of dmjili following any update constitutes your acceptance of the revised policy. If you disagree with the updated terms, you may request account closure and data deletion in accordance with Section 9.

12. Contact Our Data Protection Officer

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data held by dmjili, you may contact our designated Data Protection Officer (DPO) through the official support channels available within your account dashboard.

When submitting a privacy-related request, please include:

• Your registered email address and account username
• A clear description of your request or concern
• Any relevant dates or reference numbers if your query relates to a specific transaction or communication

Our DPO will acknowledge your request within 3 business days and provide a substantive response within 15 business days. Complex requests may take longer, and we will keep you informed of any delays.