Our Commitment to Responsible Gaming

At dmjili, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that sports betting, basketball wagering, esports and all other games on our platform should be a source of fun and entertainment for adults in the Philippines, not a habit that causes financial hardship or personal distress.

We are committed to maintaining an environment where users have the information, tools and support they need to make informed decisions about their gambling activity. This means investing in detection systems that identify at-risk behaviour, empowering users with self-management tools, and ensuring that our platform is never accessible to anyone under the age of 21.

dmjili treats responsible gaming as an ongoing commitment. We regularly review our tools, policies and support resources to make sure they reflect best practice and the needs of our users in the Philippines.

Understanding Problem Gambling

Gambling becomes a problem when it is no longer controlled, when it takes priority over other areas of life, or when it causes financial, emotional or social harm. Problem gambling can affect people of any background, income level or age — and it can develop gradually without the person realising it is happening.

It is important to understand the difference between recreational gambling and problem gambling:

  • Recreational gambling is done for entertainment with money the person can afford to lose. Sessions are time-limited and the outcome does not significantly affect the person's mood or finances.
  • Problem gambling involves chasing losses, betting beyond one's means, borrowing money to gamble, lying about gambling activity, or feeling unable to stop even when wanting to.

If you or someone you know is showing signs of problem gambling, it is important to act early. The tools dmjili provides — including deposit limits, cool-off periods and self-exclusion — are there specifically to help users regain control before harm escalates.

Warning Signs to Watch Out For

Recognising the early signs of problem gambling is the first step toward getting help. Be honest with yourself if any of the following situations sound familiar:

Chasing Losses

Placing more bets to try to recover money you have already lost.

Betting Beyond Your Budget

Wagering money set aside for rent, bills, groceries or other essentials.

Hiding Your Activity

Concealing how much time or money you spend on gambling from family or friends.

Mood Tied to Outcomes

Feeling very low after a loss or overly elated after a win, beyond normal reactions.

Borrowing to Gamble

Using loans, credit cards or asking others for money specifically to fund bets.

Inability to Stop

Repeated unsuccessful attempts to cut back or stop gambling altogether.

If two or more of these signs apply to you regularly, we strongly encourage you to use dmjili's self-exclusion tool or reach out for professional support. Gambling should never feel like an obligation or an escape.

Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to three or more, it may be time to speak to a professional or use one of our responsible gaming tools.

Personal Gambling Check

1
Do you bet more than you originally planned on a regular basis?
2
Have you ever lied to family members about how much you gamble or how much you have lost?
3
Do you find yourself thinking about gambling when you should be focused on work, school or family?
4
Have you borrowed money or sold belongings to fund your gambling?
5
Do you feel restless, irritable or anxious when you try to reduce or stop gambling?
6
Have you gambled to escape problems, stress or negative emotions?
7
After losing, do you feel the need to return as soon as possible to win it back?

This checklist is for self-reflection only and is not a clinical diagnosis. If you have concerns about your gambling behaviour, please seek guidance from a qualified professional in the Philippines.

How to Set Your Limits on dmjili

Setting spending and time limits on dmjili is straightforward. Follow these steps after logging in to your account:

1

Log In to Your Account

Go to dmjili.com and sign in with your registered email address and password.

2

Navigate to Account Settings

Click your profile icon at the top right, then select "Responsible Gaming" from the dropdown menu.

3

Choose Your Limit Type

Select from deposit limits, loss limits, session time limits or wager limits. Each can be set independently.

4

Enter Your Preferred Amount or Duration

Type in your chosen ₱ amount or time duration and select the period — daily, weekly or monthly.

5

Confirm and Save

Confirm your choice. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour review period before activation.

Reducing a limit always takes effect right away. This is intentional — we want users to be able to restrict their activity instantly whenever they choose, without any waiting period.

Self-Exclusion: A Firm Commitment

Self-exclusion is the most decisive responsible gaming tool dmjili offers. When you request a self-exclusion, your account is immediately closed and locked for your chosen period. You will not be able to log in, deposit, bet or access any gaming features during this time.

Available Self-Exclusion Periods

  • 6 months — a significant break to reassess your relationship with gambling.
  • 1 year — a full year away from the platform.
  • 3 years — a long-term commitment to staying away.
  • Indefinite — no end date; the account remains closed until you formally apply for reinstatement after a minimum of 5 years.

What Happens During Self-Exclusion

  • Your account is locked and all scheduled bets are cancelled.
  • Any remaining balance will be returned to your verified withdrawal method (GCash, Maya or Philippine bank account) within the standard processing timeframe.
  • You will be removed from all promotional and marketing communications for the duration.
  • dmjili will take reasonable steps to prevent you from opening a new account during the exclusion period.

Self-exclusion cannot be reversed before the chosen period ends. Please consider this decision carefully. If you are in crisis, we encourage you to also contact a professional support service.

Protection of Minors

dmjili strictly prohibits anyone under the age of 21 from registering, depositing or placing bets on our platform. This is a non-negotiable requirement for all users in the Philippines.

We enforce this through:

  • Date-of-birth capture at registration with automated age checks.
  • KYC document verification (government-issued ID) before withdrawal processing.
  • Ongoing account monitoring for indicators of underage use.

If you share a device with younger family members, we strongly recommend using device-level parental control software to prevent accidental or deliberate access to online gambling platforms. If you suspect that a minor has accessed or registered an account on dmjili, please notify our support team immediately through your account dashboard.

Any account found to belong to a person under 21 will be immediately suspended, all funds held pending investigation, and the matter referred to the appropriate authorities if required.

Getting Help in the Philippines

If you feel that gambling is negatively affecting your life or the life of someone close to you, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.

You may seek assistance through:

  • National Center for Mental Health (NCMH): The NCMH in Mandaluyong City provides mental health services including counselling for behavioural problems such as compulsive gambling.
  • Gamblers Anonymous Philippines: A peer-support fellowship for people who want to stop gambling, with regular meetings in various cities across the Philippines.
  • Your local barangay health centre: Community-level health workers can refer you to appropriate mental health and behavioural support services in your area.
  • Private mental health practitioners: Licensed psychologists and psychiatrists in the Philippines are trained to support individuals experiencing gambling-related harm.

You can also reach dmjili's responsible gaming support team through the Help section of your account dashboard. Our team can activate limits, initiate cool-off periods and process self-exclusion requests on your behalf if you prefer not to do it yourself.

All responsible gaming requests submitted through dmjili are treated with complete confidentiality. Your privacy is protected in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012.

Frequently Asked Questions

No. Self-exclusion on dmjili is a binding commitment for the full period you select. This is intentional — the effectiveness of self-exclusion depends on its being irreversible during the chosen timeframe. If you selected an indefinite exclusion, you may apply for reinstatement only after a minimum of 5 years have passed.

Any remaining balance in your dmjili account will be returned to your verified withdrawal method — GCash, Maya or your Philippine bank account — within the standard withdrawal processing period. You do not lose your funds by self-excluding.

Deposit limit reductions take effect immediately after you confirm them. Increases to an existing limit require a 24-hour cooling-off period before they become active. This delay is in place to give you time to reconsider before raising your spending cap.

Currently, deposit and loss limits on dmjili apply to your entire account balance and are not product-specific. This means the limits you set cover all betting activity across sports, basketball, esports and other markets on the platform.

The minimum age to register and use dmjili is 21 years old. This applies to all users in the Philippines without exception. We verify age at registration and again during the KYC process required before withdrawals are processed.

Enjoy dmjili the Right Way

Set your limits, stay informed and bet only what you can afford. dmjili is here to make your experience safe and enjoyable.

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The dmjili Pledge

We are committed to providing a safe, fair and transparent gaming environment for every adult user in the Philippines aged 21 and above.

Example Limit Settings

Daily Deposit Cap₱500 / ₱500
Weekly Loss Limit₱1,800 / ₱3,000
Session Time Used45 min / 2 hrs

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dmjili is strictly for adults aged 21 and above in the Philippines. Please gamble responsibly and within your means.

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